As we continue to monitor global developments relating to the novel coronavirus (COVID-19), our sole responsibility remains the health and wellbeing of our guests and our associates across the Caribbean and Mexico. While the current situation continues to evolve and impact the worldwide community, it is important that you, our guest has confidence in our commitment to your safety.
Thank you for placing your trust in Playa Hotels & Resorts. If any additional information is needed, please call 1.833.289.7592.

CDC is announcing that the Order requiring persons to show a negative COVID-19 test result or documentation of recovery from COVID-19 before boarding a flight to the United States, will be rescinded, effective on June 12, 2022 at 12:01AM ET.

This means that starting at 12:01AM ET on June 12, 2022, air passengers will not need to get tested and show the COVID-19 test result or documentation of recovery from COVID-19 prior to boarding a flight to the U.S.

The COVID-19 pandemic has now shifted to a new phase, due to the widespread uptake of highly effective COVID-19 vaccines, the availability of effective therapeutics, and the accrual of high rates of vaccine- and infection-induced immunity at the population level in the United States. Each of these measures has contributed to lower risk of severe disease and death across the United States. As a result, this requirement which was needed at an earlier stage in the pandemic may be withdrawn. CDC continues to recommend that those travelers boarding a flight to the U.S. get tested for current infection with a viral test as close to the time of departure as possible (no more than 3 days) and not travel if they are sick.

CDC continues to evaluate the latest science and state of the pandemic and will reassess the need for a testing requirement if the situation changes. CDC will communicate any updates publicly if and/or when they change.

For more information: https://www.cdc.gov/media/releases/2022/s0610-COVID-19-test.html

Governmental Guidance

We are in constant contact with local government officials and global health organizations, including the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) to maintain the highest standards of safety. The scale of the global efforts to contain the disease is immense, and we are keeping a watchful eye on the rapid global updates related to travel. We plan to continue to update you here as more information is available.

Travel Requirements

CDC is announcing that the Order requiring persons to show a negative COVID-19 test result or documentation of recovery from COVID-19 before boarding a flight to the United States, will be rescinded, effective on June 12, 2022 at 12:01AM ET.

This means that starting at 12:01AM ET on June 12, 2022, air passengers will not need to get tested and show the COVID-19 test result or documentation of recovery from COVID-19 prior to boarding a flight to the U.S.

The COVID-19 pandemic has now shifted to a new phase, due to the widespread uptake of highly effective COVID-19 vaccines, the availability of effective therapeutics, and the accrual of high rates of vaccine- and infection-induced immunity at the population level in the United States. Each of these measures has contributed to lower risk of severe disease and death across the United States. As a result, this requirement which was needed at an earlier stage in the pandemic may be withdrawn. CDC continues to recommend that those travelers boarding a flight to the U.S. get tested for current infection with a viral test as close to the time of departure as possible (no more than 3 days) and not travel if they are sick.

CDC continues to evaluate the latest science and state of the pandemic and will reassess the need for a testing requirement if the situation changes. CDC will communicate any updates publicly if and/or when they change.

For more information: https://www.cdc.gov/media/releases/2022/s0610-COVID-19-test.html

MEXICO & JAMAICA

The Details:
• Complimentary Antigen testing for guests traveling back to a country that requires it for entry
• Based on 3-Night Stay in Mexico
• Based on 3-Night Stay in Jamaica
• $65 per Antigen test for stays less than 3-Nights in Jamaica resorts
• Concessions for large groups/weddings staying less than 3-nights
• Negotiated discounts for PCR Tests

Stress-Free Guaranteed
If, through no fault of their own, a guest does not receive test results prior to departure, complimentary room accommodation is provided from the original departure date through the earliest possible departure after test results are delivered.

Test Positive for Covid-19?
First and foremost, we work with the guest and local health authorities regarding the best course of action.

We provide quarantine services for guests that test positive for COVID-19. As part of our quarantine service, we offer up to a 50% discount on accommodations for guests needing to quarantine up to 10 days.

Getting Married in Jamaica?
For guests visiting our Jamaica resorts as a group and not staying a minimum of five days, there may be concessions available that cover the partial or full cost of antigen testing.

Please contact your PLAYA Hotels & Resorts representative.

Terms & Conditions:
• Complimentary testing only applies to COVID-19 antigen testing on-property for guests traveling to any country where antigen testing is required.
• Concessions to the minimum stay requirements for large groups/weddings are at the discretion of PLAYA Hotels & Resorts
• Stress Free Guarantee applies to guests that perform an antigen test on-property three days prior to departure and, through no fault of their own, do not receive the results prior to departure. In this case, Playa Hotels & Resorts will provide a complimentary room for the time period between the original departure date and earliest possible departure date after results are received.
• Results Guarantee only applies to the cost of a standard-category room under the all-inclusive plan and does not include any additional on-property spend or incidental charges such as spa services or private cabanas.
• 50% discount for guests that test positive and remain on property for up to 10 days

Jamaica

Jamaica announces the removal of the pre-travel COVID-19 test requirement on April 16, 2022

Jamaica will no longer have any travel restrictions that were imposed due to the pandemic as travelers to the island arriving on, or after April 16, 2022, will no longer be required to take a COVID-19 test to board a flight.

For faster processing on arrival at the airport, travelers are encouraged to submit their Immigration/Customs C5 card online at https://enterjamaica.com and may do so at any time before arrival. If the card has not been submitted online, passengers may complete the paper form issued in-flight by the airline.

See the full COVID-19 test requirements https://www.visitjamaica.com/travelauthorization/

Mexico

The Ministry of Tourism offers the following guidelines for foreign visitors upon their arrival in Mexico. It is important for you to know that all States are currently operating under an Epidemiologic Risk Assessment (traffic-light system) in order to move towards the “new normal”. Thus, compliance with regulations for the use of public spaces to avoid COVID-19 transmission is enforced through a monitoring system. For additional details regarding entry requirements, please visit https://www.visitmexico.com/

Dominican Republic

The Details:
• Complimentary on-site Antigen & PCR testing for guest traveling back to a country that requires it for entry
• 3-night minimum stay requirement for complimentary antigen testing for guests traveling back to a country that requires it for entry
• 7-Night minimum stay for complimentary PCR testing for guests traveling back to a country that requires it for entry
• For guests staying less than seven nights, the cost of each PCR test varies by resort:
- Hyatt Zilara Cap Cana & Hyatt Ziva Cap Cana: $90
- Hilton La Romana: $80
- Sanctuary Cap Cana: $79
• Concessions may be available for large groups/weddings staying less than seven nights and needing PCR testing pursuant departure destination
• Up to 50% discount on accommodations for quarantined guests

Terms & Conditions:
• Concessions to the minimum stay requirements for large groups/weddings are at the discretion of PLAYA Hotels & Resorts
• Testing results guarantee applies to guests that perform an antigen or PCR test on-property three days prior to departure and, through no fault of their own, do not receive the results prior to departure. In this case, Playa Hotels & Resorts will provide a complimentary standard room (does not included incidental charges) for the time period between the original departure date and earliest possible departure date after results are received.

Dominican Republic

For more information please visit: https://www.godominicanrepublic.com/newsroom/coronavirus/

Updated Cancel Policy

NEW BOOKINGS – reservations booked after March 1, 2022
For Travel March 2, 2022, and beyond

• New reservations made after March 1, 2022, and for travel March 1, 2022 - March 31, 2022, may be changed or canceled at no charge up to 24-hours prior to arrival.
  All reservations will be charged 30-days prior to arrival.
  Cancels 24-hours prior to arrival = 100% cancel penalty, no refund.
  No Show = 100% penalty, no refund
  

• New reservations made after March 1, 2022, and for travel April 1, 2022, and beyond, may be changed or canceled at no charge up to 14 days prior to arrival.
  All reservations will be charged 30-days prior to arrival.
  Cancels 14 days prior to arrival = 100% cancel penalty, no refund.
  No Show = 100% penalty, no refund

  *Holiday Cancel Policy:
  Christmas/New Year’s for travel 12/18/22-1/1/23 holiday period, may be changed or canceled at no charge up to 30 days prior to arrival.
  All reservations will be charged 60-days prior to arrival.
  Cancels 30-days prior to arrival = 100% cancel penalty, no refund.
  No Show = 100% penalty, no refund
  

• Christmas/New Year’s for travel 12/18/23-1/1/24 holiday period, may be changed or canceled at no charge up to 30 days prior to arrival.
  All reservations will be charged 60-days prior to arrival.
  Cancels 30-days prior to arrival = 100% cancel penalty, no refund.
  No Show = 100% penalty, no refund

• Early departure = 100% no refund for unused nights
  

*Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

NEW BOOKINGS – reservations booked after January 2, 2022
For Travel January 3, 2022, and beyond

• New reservations made after January 2, 2022, and for travel January 2, 2022 - March 31, 2022, may be changed or canceled at no charge up to 24-hours prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 24-hours prior to arrival = 100% cancel penalty, no refund
  

• New reservations made after January 2, 2022, and for travel April 1, 2022, and beyond, may be changed or canceled at no charge up to 14 days prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 0-14 days prior to arrival = 100% cancel penalty, no refund

  • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.

  • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.

  • Christmas/New Year’s (12/25/22-1/1/23) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival
    

• Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)

• Early departure = 100% no refund for unused nights

• No Show = 100% no refund
  

*Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

NEW BOOKINGS – reservations booked between September 24, 2021- January 2, 2022
For Travel September 24, 2021, and beyond

• New reservations made after September 24, 2021, and for travel September 24, 2021 - January 31, 2021, (Black out 12/25/21-1/1/22) may be changed or canceled at no charge up to 24-hours prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 24-hours prior to arrival = 100% cancel penalty, no refund
  

• New reservations made after September 24, 2021, and for travel February 1, 2022, and beyond, may be changed or canceled at no charge up to 14 days prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 0-14 days prior to arrival = 100% cancel penalty, no refund

  • Christmas/New Year’s (12/25/21-1/1/22) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival

  • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.

  • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
    

• Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)

• Early departure = 100% no refund for unused nights

• No Show = 100% no refund
  

*Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

For reservations booked between September 1 - 24, 2021
For Travel September 1, 2021, and beyond

• New reservations made after September 1, 2021, and for travel September 1, 2021 - December 24, 2021, may be changed or canceled at no charge up to 24-hours prior to arrival.
  14-day payment policy will remain in place for both cancellation policies. Cancels 24-hours prior to arrival = 100% cancel penalty, no refund
  

• New reservations made after September 1, 2021, and for travel January 2, 2022, and beyond, may be changed or canceled at no charge up to 14 days prior to arrival. 14-day payment policy will remain in place for both cancellation policies. Cancels 0-14 days prior to arrival = 100% cancel penalty, no refund

  • Christmas/New Year’s (12/25/21-1/1/22) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival

  • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.

  • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
    

• Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)

• Early departure = 100% no refund for unused nights

• No Show = 100% no refund

  *Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

For reservations booked July 1, 2021 - August 31, 2021
For Travel July 1, 2021, and beyond

• New reservations made after July 1, 2021 may be changed or cancelled at no charge up to 14-days prior to arrival. 14-day payment policy will remain in place for both cancellation policies.

  • Christmas/New Year’s (12/25/21-1/1/22) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival

  • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.

  • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
    

• Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)

• Cancels 0-14 days prior to arrival = 100% cancel penalty, no refund

• Early departure = 100% no refund for unused nights

• No Show = 100% no refund
  

  *Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

For reservations booked after April 13, 2020 through June 30, 2021
For Travel July 1, 2020, and beyond

• New reservations made through June 30th (booking date) the 24-hour cancellation policy will be in a place where reservations can be changed or cancelled at no charge up to 24-hours prior to arrival.

  • Christmas/New Year’s (12/25/21-1/1/22) holiday period: reservations may only be changed or canceled at no charge up to 30-day prior to arrival

  • President’s Week 2022: February 17 – February 21, 2022: 14-day cancellation policy applies, payment policy is at 14 days.

  • Easter 2022: April 7, 2022-April 17, 2022 – 14 day cancellation policy applies, payment policy is at 14 days.
    

• Full payment for the stay is due at 14 days prior to arrival (30 days for peak holiday dates)

• Early departure = 100% no refund for unused nights

• No Show = 100% no refund
  
  *Cancel policy is not valid with groups, conventions, tour packages or special rate programs. 

For guests that need to cancel reservations booked via a third-party website or travel agent, please contact the travel professional that made the original reservation to reschedule your upcoming travel plans.