Social Impact


Our associates and communities are at the center of Playa Hotels & Resorts. We strive to foster a culture of inclusive growth and provide a respectful and professional workplace to empower all our associates to express what is important to them and to their communities.

We strongly believe that caring for our people is the first step in giving back to our communities. For this reason, we place a large emphasis on employee training and benefits to nurture a compassionate and productive workplace environment. Our comprehensive benefits package helps us attract and retain top talent. Furthermore, we provide ongoing training on safety, antibribery, harassment and discrimination to further nurture the workplace environment. Additionally, we proactively use survey tools and regular performance reviews to engage with our associates and help them achieve their goals and to improve the workplace.

Outside of the workplace, we do all we can to enrich our communities by partnering with local organizations, volunteering and creating opportunities like internship programs and youth career initiatives.

Although we are international in scope, each community has its own unique needs, characteristics and people. We take pride in our positive impact and investments we make in our local communities, including in times of disaster and giving our employees the creative freedoms to guide our resources and attention.



Ongoing Dedication to Help Support the Local Community

Granville All-Ages School is located approximately 45 minutes from the resort town of Montego Bay in the Mountains of St. James and is the primary public school facility that serves this local community that bears its name. With 404 students currently enrolled, the physical appearance of the school was in disarray with many areas in desperate need of repair—until recently.

In October 2015, Diego Concha, the General Manager of Hyatt Ziva and Hyatt Zilara Rose Hall, received a letter from a lower level employee with a simple request:

"Please help support my child’s school by donating wire to help build a new fence."

New to Jamaica and in search for a community project that the hotel could support, Concha, along with the Hyatt Zilara and Hyatt Ziva Rose Hall executive team decided to visit the school to gain a better understanding behind the simple request and see what could be done to help.

Following their first meeting with Principal Brown, it became evident that they not only identified a community project but also created a partnership. As a team, they realized they could have a lasting impact on the physical and educational aspects of the students’ lives from 8:00 AM – 2:00 PM, Monday through Friday. .


Our ongoing social initiatives at each of our resorts benefit many people and causes within our communities.

Youth Career Initiative

YCI is an educational program to help the local youth community, which develops life and work skills in order to improve their employability possibilities. Aimed at young people between 18-23 years of age, with limited opportunities and at possible risk of exploitation. That are not studying or working and can attend the hotel, eight hours six days a week for 6 months. The training program consists of theoretical hotel classes, English and human development complemented by internships in various hotel departments. They are given all the benefits of an associate and at the end

Playa management journey

Playa Management Journey was designed to identify, hire and train talented graduates and link them with the professional opportunities of the hotel industry. It´s a yearly program and it begins in the months of September - October of each year. Participants are selected by analyzing their applications, exams, academic history and the references or recommendations of their universities. They have an assigned Coach, internships in the different departments of the division in which they are learning, attend all the courses, events and are constantly provided with feedback. Upon satisfactory completion of the program and corresponding evaluations, they obtain a leadership position within the division in which they were trained.


Playa Hotels & Resorts has a large number of community service activities in all countries, which are scheduled and planned in advance. For the planning, scheduling and registration of these activities, each hotel will send the information to the Regional Offices of Cancun, who will be responsible for collecting and sending all the information to the Corporate Offices in the USA for registration and use.


This is our environmental quality program, committed to the care of water, air, land, garbage, use of chemicals, wildlife and energy. Our responsibility is to be respectful with the environment, by means of actions that benefit today and remain tomorrow. As part of the Playa Green program we do many different activities such as beaches and hotels’ surroundings cleaning as a permanent program, wildlife preservation among many others.