Playa Hotels & Resorts announced the Playa Safe Stay initiative on May 4, 2020. In direct response to the COVID-19 pandemic and elevated guest expectations, Playa Safe Stay focuses on preventive antiviral measures, reassuring guests with confidence that only Hyatt or Hilton can deliver and bringing key sectors of the travel industry together for solutions.


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  • Reduced Contact Arrival
    Protective glass shields protect guest and associate interactions
  • Personal Protection Equipment (PPE)
  • High-Touch Sanitization
  • Luggage
  • Transportation
  • Contactless Farewell

60% of travelers now put hotel brand familiarity as the most important factor for their next vacation stay....Trust your choice.

In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

Hilton CleanStay with Lysol protection, as the program will be called in North America, will be a rigorous system that incorporates RB’s trusted know-how and scientific approach to cleaning practices and product offerings. Experts from Mayo Clinic’s Infection Prevention and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols.

Hyatt Hotels Corporation recently announced a new Global Care & Cleanliness Commitment that includes an accreditation process by the Global Biorisk Advisory Council (GBAC), at all hotels around the world.

The commitment to GBAC STAR Accreditation builds on Hyatt’s existing sanitation protocols to add enhanced staff training and support resources. Hyatt has also engaged a cross-functional working group of medical experts and industry professionals that will contribute to both guest and colleague health and safety.

As part of Playa Safe Stay, all Playa brands including Alltra by Wyndham, Jewel Resorts and Sanctuary Cap Cana have implemented new measures to increase safety and hygiene such as innovative cleaning standards and strict physical distance guidelines. In addition to protocols established by sister-brands Hyatt and Hilton, these brands have also adapted new cleaning and disinfection procedures, service methodology and safety protocols in line with the recommendations of leading industry experts, the World Health Organization and local governments. Guests can have peace of mind when choosing any Playa resort, knowing each one is strictly adhering to updated policies and procedures that meet the highest sanitary standards.