Playa Hotels & Resorts – Hurricane Lidia Storm Policy

10/10/2023 5PM UPDATE
Hurricane  Lidia is now a category three storm expected to hit land in Puerto Vallarta  this evening.

Hyatt  Ziva Puerto Vallarta and Wyndham Alltra  Vallarta are currently closed for arrivals until  further notice. The resorts will return to normal operations once  warnings have been lifted by the local authorities.
Guests  In Destination:
• For any guests at the resort who opt to depart early, early departure penalties  will be waived for 72 hours before impact.

• Guests who are unable to depart either of these resorts as scheduled because of  flight cancellations or airport closures, shall be offered a stay at discounted  rates. Hotel rates are based in USD on a per person/per night basis, single and  extra adults will follow Playa Hotels & Resorts’ distress rate pricing  structure. These rates are payable directly to each hotel, even if the original  booking was made through a third party.

Guests  unable to arrive:
• No-show/cancellation fees WILL be waived for guests who are unable to arrive as  scheduled due to storm-related flight cancellation. Guests must contact their  Tour Operator/Travel Agency/Hotel directly to cancel and to re-book their  reservation.

• Guests may re-book at original rates based on availability for arrival before  December 18, 2024. In case reservation is made for dates with lower rates, the  prevailing rate for those dates will be honored for the same number of nights  as the original reservation.

• If the guest does not contact the Hotel or Tour Operator/Travel Agency prior to  scheduled arrival, the No-show/cancellation fees will not be waived.

• Guests arriving within a day or two of the storm may shift their reservations  accordingly based on availability.

• Guests arriving after the storm, but not able to completely shift their dates  (due to work, school etc.) may continue their stay through their original  departure date, being charged only for the dates that they stayed.

The  safety and well-being of guests at Playa Hotels & Resorts is of the utmost  importance. Should there be an emergency, please be assured that the resort  management and staff have the training, resources and experience to maintain  the safety of our guests.

Please  feel free to contact us for additional support.