10/10/2023 5PM UPDATE
Hurricane Lidia is now a category three storm expected to hit land in Puerto Vallarta this evening.
Hyatt Ziva Puerto Vallarta and Wyndham Alltra Vallarta are currently closed for arrivals until further notice. The resorts will return to normal operations once warnings have been lifted by the local authorities.
Guests In Destination:
• For any guests at the resort who opt to depart early, early departure penalties will be waived for 72 hours before impact.
• Guests who are unable to depart either of these resorts as scheduled because of flight cancellations or airport closures, shall be offered a stay at discounted rates. Hotel rates are based in USD on a per person/per night basis, single and extra adults will follow Playa Hotels & Resorts’ distress rate pricing structure. These rates are payable directly to each hotel, even if the original booking was made through a third party.
Guests unable to arrive:
• No-show/cancellation fees WILL be waived for guests who are unable to arrive as scheduled due to storm-related flight cancellation. Guests must contact their Tour Operator/Travel Agency/Hotel directly to cancel and to re-book their reservation.
• Guests may re-book at original rates based on availability for arrival before December 18, 2024. In case reservation is made for dates with lower rates, the prevailing rate for those dates will be honored for the same number of nights as the original reservation.
• If the guest does not contact the Hotel or Tour Operator/Travel Agency prior to scheduled arrival, the No-show/cancellation fees will not be waived.
• Guests arriving within a day or two of the storm may shift their reservations accordingly based on availability.
• Guests arriving after the storm, but not able to completely shift their dates (due to work, school etc.) may continue their stay through their original departure date, being charged only for the dates that they stayed.
The safety and well-being of guests at Playa Hotels & Resorts is of the utmost importance. Should there be an emergency, please be assured that the resort management and staff have the training, resources and experience to maintain the safety of our guests.
Please feel free to contact us for additional support.